Shipping and Returns Policy

Thank you for purchasing ArtSkills products at www.ArtSkills.com operated by Jet Rails.
ArtSkills stands by the quality of our products, and we are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 30-day money-back guarantee. Follow the simple directions below and we will process a refund for the full purchase price to the original payment method.


Refunds & Returns

To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The returned product must be in the same condition in which you received it and must not be damaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to appear on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. For additional information and details, please contact our customer service at [email protected] or over the phone between 9AM to 5PM EST at (800) 552-3729  with the order number associated with your item, and our team will be happy to assist you.
Merchandise purchased at a partner retail location, including online retailers and brick-and-mortar stores, must be returned to the location where it was purchased and is subject to the return policy of that retailer. To initiate a return, please contact the original store.


Returning Gifts

ArtSkills is very sorry that your gift did not work for you. Please contact Customer Service at [email protected] for personal assistance to return the item. You will need to provide the purchaser’s first and last name, telephone number, and email address, or the order number. After the item has been received and approved by the returns department a credit will then be issued to the original purchaser’s credit card account.
If you would like to exchange your items for another item of greater or lesser value, the quickest way to get the item you want is to return your package for a refund and place an order for the new item.

Please ship returns to:
ArtSkills Online Returns

3935 Rabold Circle South
Bethlehem, PA 18020

All packages arriving to ArtSkills facilities will be thoroughly inspected by our Returns Department to ensure items are eligible for a refund (Items must be returned within their allotted 30-Day return period and in their original condition). Packages are received Monday-Friday during regular business hours. Should the item or items be approved for refund, our Customer Service team will be in contact with you through email to notify you of your package’s arrival and its credited refund. Refunds are processed and credited to the original credit or debit card used for purchase and are granted within 7-10 business days upon receipt of returned item. For more information, feel free to contact our Customer Service team through [email protected] with the appropriate order number of your returned package.


Shipping

ArtSkills offers three shipping methods to our valued customers. You can select Ground, Second Day or Next Day Shipping in the contiguous United States. Priority Mail and Priority Mail Express are available for Alaska, Hawaii, the US Virgin Islands, Puerto Rico, and Guam. ArtSkills ships items for delivery Monday through Friday excluding weekends and holidays. 


Shipping for orders placed on ArtSkills.com:

  • Estimated shipping times vary; most orders received will ship the next business day.
  • Orders for ArtSkills items placed by telephone will ship the next business day.
  • Out of stock orders will ship when available; contact customer service for information about specific items at [email protected]
  • Ground ships free for domestic orders and arrives within 5-7 business days by FedEx.
  • Ground ships free to PO Boxes for domestic orders and arrives within 2-4 weeks by USPS.
  • Second Business day will arrive within 2 business days by FedEx if the order is placed by 12:00 Noon Eastern time.
  • Next Day will arrive within 1 business day by FedEx if the order is placed by 12 Noon Eastern Time.
  • Items shipped to PO addresses will ship the next business day by USPS.
  • Only Priority Mail shipping is provided for APO/FPO/DPO addresses and averages between 7-14 business days by USPS.
  • Rural locations may require one or more additional business days for shipment.
  • Shipping to Alaska, Hawaii, the US Virgin Islands, Puerto Rico and Guam averages between 6-10 business days and may require one-additional business day by USPS.
  • Expedited shipping to Alaska, Hawaii, the US Virgin Islands, Puerto Rico, and Guam will require one additional business day by USPS.
  • Priority Mail Express shipping is available to PO Boxes in the contiguous United States by USPS.

 

Note: All orders will be shipped to the US address or eligible International address requested by the purchasing party during the ordering process online through ArtSkills.com, or over the phone with its agents.
ArtSkills is not responsible for any loss or misplacement of products following their inbound or outbound shipment from any of its facilities. 
All lost shipment claims are the responsibility of the purchasing party and courier to be processed through their appropriate channels and are not the responsibility of ArtSkills or any of its affiliates. 
Automated orders which have been successfully processed cannot be altered or cancelled once they have shipped out from our facility: Please follow the returns process to send your items back to our facility to be processed for a refund or exchange.
Once orders have been placed and processed, please note we are unable to redirect or make a change to the shipping address of your package. Pursuant to the protocols of our own third-party shipper, FedEx, we are not able to guarantee that your package will be eligible to be rerouted to a new shipping address or that it will arrive safely or in a timely manner should this change take place. Should you want to request your package be held at a safe location or explore other options for the retrieval of your shipment, we advise that you contact FedEx as soon as possible to make these proper arrangements.
Free ground shipping is the default shipping method for domestic orders. If you would like your order shipped second day or next day, select the desired shipping method during the checkout process and the appropriate charge will be applied.